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A completed QO process to procure a service in QObase.com consists of 6 actions and they are delineated below.
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1. |
Register
You can browse the
requests at any time without registration, but to post a request, you must first register.
To register, simply click on the Register
link. Choose a user name which you can easily remember, and fill in
the other required fields. Your password will automatically be
generated and emailed to you. You can change your password at any
time by choosing the Account option and then clicking the
Change Your Password link.
You only need to register once, as
you can change your user information at any time by choosing Account
, and then clicking the Edit My Registration link.
Notes: There may only be one
account per email address. The system will not let you create more
than one account with the same email address.
Please Contact Us if you encounter issues with the registration.
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2. |
Post A Request
Once you have completed the registration and logged into your account, you will be albe to post a request by clicking the Post A Request at the top menu which will prompt you to sumbit a Request for Quote (RFQ).
Please follow the step in step instruction to complete the RFQ sumbmission.
After the RFQ is successfully submitted, you will receive an email from QObase.com regarding your post.
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3. |
Check for Quote
After the RFQ is submitted, it will be posted in the QObase.com website and viewable for all users.
Relevant serivce suppliers who might be interested in providing the service will be notified by QObase.com through various communication channels. Therefore, your request is gaining public exposure and attention.
Up to this point, you will need to wait for the quote responsed from the service providers who are interesed in providing the service to you. To maximize you chance of getting quick help, you can easily forward a request to anybody through the "Tell This to a Friend" link.
The number of quote is shown on the main page of the post and the detail of quotes can be accessed by clicking the 'QO Status" icon in the main posting page or through the "Manage My Activitiy" menu.
View quote detail through the 'QO Status' icon in the main posting page.
View quote detail through the 'Manage My Activity' menu.
(As shown below, select these 4 options in sequence: 1) Manage My activity menu-> 2) Requests->3) Active Request->4) QO Status)
After clicking the "QO Status" link, it will bring you to the next screen to show the detail of the Quote and Order.
The information availalbe on this quote detail page is dependent on the identification of the login user due to the privacy protection rule set in our system.
For the buyer who sumbitted the request, all information is accessible. The screen will look like this as shown below (There 2 quotes in the example):
For the service provider who provided a quote to this request, only his own quote is accessible. The screen will look like this as shown below (There are 2 quotes in the example and two other quotes were hidden from this provider).
For other users, the quote information is hidden. The screen will look like this as shown below (There are 2 quotes in the example and all are marked as "private").
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4. |
Select Quote to Place Order
On the quote detail screen, you (the requester) is able to view the detail of the quote, check the profile of the providers, ask providers question through using our messsage and other customer review to make decision which provider to select.
Once you have made the decision, click on the icon to select the quote.
After selecting the quote, on the next screen the system will ask you to verify the information and whether to place an order with this quote. Select "Continue to Place Order" to proceed or select " Cancel" to stop.
If you select "Continue to Place Order", then your order is validated and the service provider whom you selected is notified by emailed.
The following screen is shown to explain to the user what has taken place and what to expect.
The email sent to notify the selected service provider to accept the order is also forwarded to the buyer for recording and communication purpose.
An example of the email is shown below.
After a quote is selected and the order is placed by the buyer, the status of the quote change. On the quote that has been selected, the status is changed to "wait for provider to accept order".
For other quotes, the buyer can not select them unless the previous selected provider declines the order. An error message will be prompted if buyer clicks on other quote while waiting for the provider to accept the order that has been previously placed.
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5. |
Wait for Order Confirmation
The next step after an order is placed is to make sure the order will be accepted by the service provider as market conditions could have been changed since the provider was provided the quote.
You will receive an email notification once the service provider accepts the order.
You also can check the order confirmation through the 'QO Status' link as described above.
The staus of the quote will change to "Winner Contracted" as shown below after the order is accepted.
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6. |
Sign Contract
Although a binding contract between the requester(buyer) and the service provider (seller) is essentially made after the service provider has accepted the service order,
a general contract draft is generated automatically and emailed to both buyer and seller to further clarify the contract term to prevent arguments and disbute.
Buyer and seller can modify or add addendum to the orginal contract as long as both parties agree with. It is recommended both parties sign the contract before the actual service is started.
Some service providers might prefer to use their own contract form. It is up to both buyer and seller what to finally use.
An example of the contract draft generated from QObase.com is shown below. The contract draft recommends both buyer and seller to provide actual indentification besides the QObase.com user names.
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